- If you're not 100% satisfied with your purchase, you may opt for return, exchange and/or refund up to 7 days from the date of purchase.
- As long as the item and the packaging is not used/modified.
- Must be in the original packaging.
- After shipping back the product back to us, we will refund you 100% exclusive of the shipping charges.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- The Warranty period commences on the date of purchase.
- Smartpaw warrants the product that you have purchased is free from defects in materials or workmanship under normal use.
- Smartpaw is only liable for manufacturer defect, does not cover damage caused by end-user or wear and tear.
- All of our electronics pet items come with 1-year local seller warranty/ unless stated otherwise.
- After shipping back the product back to us, we will troubleshoot, repair or do a 1 to 1 exchange depends on the situation.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.