Solution:

1. Ensure that your Bluetooth is Enabled

• Go to your phone settings and turn on Bluetooth for the Tuya Smart App.
• Enabling Bluetooth enhances the accuracy of network distribution.

2. Make sure Network Mode is activated on the Cat Litter Box

• Power on the device and hold the button for more than 3 seconds.
• Add the device on the phone again.
• The Wi-Fi page should appear on screen when it is in network mode.
• Enter the Wi-fi password, ensuring it is correct.

Following these steps should resolve the connectivity issues with your Petree Gen 1 Litter Box.

Solution:

1. Clean the light sensors

• Use a paper towel to wipe the black and white lights positioned on the left and right sides above the dumpster.
• Accumulated dust may obstruct these lights, causing the small lights to indicate 'Full.'

2. Ensure the two small lights sensors are aligned

• Inspect whether the white and black lights are aligned horizontally.
• Misalignment of lights can erroneously trigger the full indicator on the trash bin. Adjust as necessary to ensure they are in a straight line.

Follow these steps to solve the "Full" indicator issue of your Petree Gen 1 Litter Box.

Solution:

1. Ensure Proper Placement

• Confirm that the weighing feet of the litter box are positioned on a level and sturdy surface.
• Ensure all four feet are firmly grounded.

2. Restart Device

• If you have recently added litter to the box or emptied the trash can, power off the device for 15 seconds.
• Restart the device to recalibrate.

Follow the steps above to solve any weight sensor issue.

Solution:

1. Check for Deformities on Top Cover

• Examine the top cover of the litter box for any deformities.
• Ensure the circular sphere is not stuck.
  
  
  
  
  

Litter Box stuck in Non-Stop STOP, WAIT and GO Modes

Solution:

1. Contact SmartPaw for a Background Data Analysis

• In Tuya Smart App> Settings Logo> Device Information>Virtual ID> Copy.
• Email us the Virtual ID at support@sgsmartpaw.com.
• Our technical team will conduct background data analysis to determine whether the magnet sensing mechanism is functioning correctly.

Follow the above troubleshooting steps if your Petree Gen 1 Litter Box is stuck while continuously changing modes.

Solution:

1. Ensure Correct Assembly and Installation of Sphere

• Ensure that the rotating sphere is installed correctly and screws (circled in red in picture attached) are tightened securely and positioned correctly.

2. Inspect for Deformities on Top Cover

• Examine the top cover of the litter box for any deformities.
• Ensure the circular sphere is not stuck.

Follow the steps above to solve non-stop rotation of Litter Boxes.

Should your issue persist, please do not hesitate to reach out to us via the contact number or email provided below.